Safe and Inclusive Ferries for All: Customer Experience Survey

Calmac ferry with Disability Equality Scotland logo

Feeling safe to travel and get around is essential if we are going to realise our rights and achieve our potential. That is why CalMac and Disability Equality Scotland, with support from the Transport Scotland Ferries Accessibility Fund, are partnering to improve the experiences of disabled people onboard.

We will be working together to ensure that disabled people have safe and inclusive journeys. An important part of this is making sure that people know how to report any abuse or mistreatment.

This project builds on the success of the pilot carried out in 2019 on the train and bus networks. The aim of this specific project is to trial a Hate Crime Charter, essentially a poster which raises awareness of hate crime and encourages recognition and reporting.  The Charter acts as a zero-tolerance approach to hate crime on public transport.

We are delighted to welcome Fiach O’Broin-Molloy to the team as the dedicated project coordinator for this piece of work, which will run until March 2021 and inform the national roll out of the Hate Crime Charter.  Fiach has a background in working positively with services across Scotland to drive improvement for disabled people and has managed the response to hate crime with Central Scotland Police in the past.

As with everything we do at Disability Equality Scotland, our voices, as disabled people, will be at the heart of our work. We can all play a part. To help us you can fill in this short survey to inform this important work.

Complete the survey online: www.surveymonkey.co.uk/r/calmaccustomerexperience

Download the Easy Read version.

If you have any questions, please contact Fiach O’Broin-Molloy.